Returns & Exchanges
At Harvey's Brewery, we take pride in the quality of our beverages and snacks; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer a 14-day window for reporting issues to ensure you enjoy the freshest experience possible.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your items.
Provide Documentation
Attach clear photographs of any damaged packaging or incorrect bottles to help our quality control team verify the claim.
Await Authorization
Our team will review your request within 48 hours and provide a return authorization number or confirm your eligibility for a replacement.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh shipment to your address or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing